Cookie Policy
Last updated: March 21, 2026
This Cookie Policy explains how Botiex, Inc. ("we", "our", "us") uses cookies and similar technologies when you visit our website at www.botiex.com and use our AI chatbot platform (the "Service").
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and supply information to website owners.
2. Cookies We Use
| Cookie | Type | Purpose | Duration |
|---|---|---|---|
| session | Essential | Maintains your login state and session data across pages | Browser session |
| session_id | Essential | Identifies your chat session with a restaurant's chatbot to maintain conversation history | 24 hours |
3. Types of Cookies
Essential Cookies: These cookies are strictly necessary for the Service to function. They enable core features like authentication, session management, and security. The Service cannot operate properly without these cookies.
We currently use only essential cookies. We do not use:
- Analytics cookies (e.g., Google Analytics)
- Advertising cookies (e.g., tracking pixels, retargeting)
- Third-party social media cookies
4. Chat Widget Cookies
When customers interact with a Botiex-powered chatbot on your website, a session_id cookie is set to maintain conversation continuity. This cookie:
- Contains a randomly generated identifier (no personal information)
- Is set as HttpOnly (not accessible to JavaScript)
- Is set as SameSite=Strict (not sent in cross-site requests)
- Is set as Secure in production (only sent over HTTPS)
- Expires after 24 hours
5. How to Control Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block cookies from specific websites
- Block all cookies
- Delete all cookies when you close your browser
Please note that blocking essential cookies may prevent you from using certain features of the Service, such as logging in or maintaining chat sessions.
For instructions on managing cookies in popular browsers:
6. Do Not Track
Some browsers offer a "Do Not Track" (DNT) setting. Since we do not use tracking or advertising cookies, our Service behaves the same regardless of this setting.
7. Changes to This Policy
We may update this Cookie Policy from time to time. If we begin using additional types of cookies (such as analytics), we will update this page and, where required, request your consent. Changes will be indicated by the "Last updated" date at the top of this page.
8. Contact Us
If you have any questions about our use of cookies, please contact us:
- Email: privacy@botiex.com
- Website: www.botiex.com