Privacy Policy

Last updated: March 21, 2026

At Botiex ("we", "our", "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at www.botiex.com and our AI chatbot platform (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you create an account or use our Service, we may collect:

• Account Information: Name, email address, and password (hashed and encrypted)
• Business Information: Restaurant/business name, website URL, and business-related data you provide
• Payment Information: Billing details processed securely through our third-party payment providers (we do not store credit card numbers)

1.2 Automatically Collected Information

When you access our Service, we automatically collect:

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies: Session cookies for authentication and preferences (see our Cookie Policy)

1.3 Chat Data

Our Service processes conversations between your customers and AI chatbots. This includes:

• Customer messages and AI responses
• Session identifiers (anonymized)
• Feedback reactions (like/dislike)
• Confidence scores for AI responses

1.4 Uploaded Documents

When you upload documents (PDFs, DOCX, CSV files) to train your chatbot, we extract and store the text content for AI processing. The original files are not retained after processing.

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide the Service: Operate, maintain, and deliver the AI chatbot platform
• Improve the Service: Analyze usage patterns to enhance features and user experience
• Customer Support: Respond to your requests, questions, and feedback
• Security: Detect, prevent, and address fraud, abuse, and security issues
• Communications: Send account-related notifications and, with your consent, promotional updates
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We do not sell your personal information. We may share information in these limited circumstances:

• Service Providers: Third-party vendors who assist in operating our Service (hosting, analytics, payment processing), bound by confidentiality obligations
• AI Processing: Anonymized chat data may be sent to OpenAI for AI response generation. No personal identifiers are included in AI requests
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with advance notice to users
• With Your Consent: When you explicitly authorize sharing

4. Data Security

We implement industry-standard security measures to protect your data:

• All data transmitted over HTTPS/TLS encryption
• Passwords are hashed using secure one-way algorithms
• API keys are generated using cryptographically secure methods
• Rate limiting and bot detection to prevent abuse
• CSRF protection on all state-changing operations
• Regular security reviews and updates

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service:

• Account Data: Retained until you delete your account
• Chat Logs: Retained for up to 12 months, then automatically deleted
• Uploaded Documents: Text extracts retained while your account is active; original files are not stored
• Usage Analytics: Aggregated and anonymized data may be retained indefinitely

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data and account
• Portability: Request your data in a portable, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Restrict Processing: Request that we limit how we use your data

To exercise any of these rights, please contact us at privacy@botiex.com.

7. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will take steps to delete it promptly.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

9. Third-Party Services

Our Service integrates with third-party services including:

• OpenAI: For AI-powered chat responses (OpenAI Privacy Policy)
• Google Sign-In: For authentication (Google Privacy Policy)

We encourage you to review the privacy policies of these third-party services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@botiex.com
• Website: www.botiex.com